We value our customers above all else, we understand how frustrating it can be if your seeds don’t germinate. For this reason, we created our Germination Guarantee to compensate customers whose seeds do not germinate. It applies to any seeds purchased from us (within a specific period of time) and can only be claimed once per order.
- 90 days
- Guarantee starts the day after delivery
- One claim per order (if you don't germinate all the seeds at the same time the guarantee will apply just for the ones claimed, not for the others germinated in the future/past).
- The germination guarantee will only apply if your germination and storage guidelines have been met and if you reasonably show they have been met. A good example would be an image of the seeds on a damp paper towel and/or an image of an appropriate container.
WHERE TO CLAIM?
In the event of non-germinated seeds, please fill this form.